Legal
Privacy Policy
A plain-language summary of how we handle the information you share with us.
Last updated: September 10, 2026
Information We Collect
When you submit a form on this site, we collect the details you provide. For vehicle owners this typically includes your name, phone number, email address, ZIP code, vehicle year/make/model, and any notes you share about your hail damage. Sales applicants provide contact details along with background and experience information. We also receive information you include in communications with us, and your messaging preferences if you separately choose to opt in to text messages.
How We Use It
We use your information to respond to your inquiry, match you with an independent, vetted repair partner, support scheduling and repair coordination, follow up on a sales application you asked us to review, provide customer support, and operate and improve this service.
Service Providers And Repair Partners
To help you get a repair option, we may share the service details relevant to your vehicle and inquiry with the independent repair partner selected for you. We may also use contracted service providers — such as website hosting and communications processors — that operate only on our behalf to provide the service. We do not sell your personal information.
SMS Consent Is Never Shared
SMS consent and mobile phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for their own marketing or promotional purposes. Contracted communications processors may handle this information only to provide services for Hail Damage Direct, not for their own marketing. A repair partner cannot inherit or rely on consent you give Hail Damage Direct to send its own text messages.
Text Messages Are Optional
Text messages from Hail Damage Direct are optional and only permitted if you separately opt in. Depending on the consent presented, messages may include conversational, informational, customer-care, or promotional SMS/MMS about hail repair services, appointments, offers, repair updates, and customer support. Submitting a form or phone number alone does not grant SMS consent. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance. Full details are in our SMS Terms & Conditions, and you can reach us any time through our contact page.
Data Security And Retention
We take reasonable measures to protect the information submitted through this site. No method of transmission or storage is completely secure. We keep information for as long as reasonably needed for the purposes described in this policy and for legitimate business, recordkeeping, and legal requirements.
Your Choices
You may ask us to update or delete the information you submitted by contacting us through our contact page. We will handle requests reasonably, though some information may be retained where we have legitimate recordkeeping or legal obligations, so deletion is not always immediate or complete.
Updates
We may update this policy as our business and this website evolve. The current version will always be posted on this page. Updates to this policy do not expand any SMS consent you previously gave.
Hail Damage Direct connects customers with independent automotive repair providers. Repair services, warranties, promotions, rental vehicles, deductible assistance, pickup/delivery, repair timelines, and other benefits may vary by provider, location, insurance policy, claim eligibility, and availability.